Frequently Asked Questions

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CONSENT TOWING (with your permission): When your vehicle breaks down or you get stuck in a ditch, you call a tow truck to pull you out or take your vehicle to a repair shop.

NON-CONSENT TOWING (without your permission): Non-Consent towing can occur when a person leaves a vehicle parked or unattended in an unauthorized parking area such as someone’s private property, a business parking lot or blocking the right of way. 

If your vehicle was towed, please contact our office so that we can help determine if it was impounded at our facility. If not, we may be able to help you locate your vehicle based on information that you provide. Be sure to have your vehicle information at hand, such as the make and model of vehicle, license plate number, color and the vehicle identification number (VIN).

When you discover that your vehicle is not where you left it, you should check and see if a warning or no parking sign was posted in the area where you had parked. If there is a sign stating anything about towing, there will be a phone number that you can contact the towing company. If you do not see a sign or other warning, you will have to call the police department having jurisdiction of the area to inquire if it was towed.

You  will need to provide proof of ownership of the vehicle (title or registration), along with a Valid Driver’s License and/or Government Issued Photo Identification Card (passport, military ID card, state issued ID card).  Additionally, proof of insurance must be provided prior to vehicle’s release.

Payments are accepted in cash. You also have the option to issue payment using any major debit card or credit card. If using a credit/debit card, the name on the card must match the name of the identification used to release the vehicle. Mesquite Auto Impound does not accept personal checks.

All fees are based on the number of days that your vehicle has been impounded. They include a towing fee (charged by the towing company  responsible for the tow) and a storage fee (charged by Mesquite Auto Impound). Daily vehicle storage fees go into effect at 12:00 AM each day.

Yes. A storage facility operator can charge an impound fee of $20.00. This impound fee is for any preservation, restoration, or inventory they did on the vehicle. The impound must be performed in accordance with the regulations as directed by the Texas Department of Licensing and Regulation [TDLR, Adm. Code, [g] 18.93]. 

PLEASE NOTE: THE IMPOUND FEE IS IN ADDITION TO THE TOWING FEE AND ANY STORAGE OR NOTIFICATION FEES THAT MAY APPLY TO YOUR VEHICLE.

No. Mesquite Auto Impound is a vehicle storage facility licensed by the Texas Department of Licensing and Regulation (TDLR). We contract with independent tow truck operators to provide roadside assistance, and commercial and private property management services.